Frequently asked questions
Here you can find the answers to our most frequently asked questions, please contact below if you can’t find the answer you’re looking for.
PSA authenticates and grades your collectables, giving them a grade between 1 and 10 based on the quality of the item.
For cards, there are four key areas. Corners, Edges, Surfaces and Centering. The cards are then placed in their own tamper-evident plastic cases, with a label that displays the cards information, grade, and unique certification number.
PSA are based in California and New Jersey, and are experts at what they do.
GradedGem is a Official PSA Dealer, offering £1000 per card insurance as standard and started in the UK in 2016 with Connor (GradedGroudon) and in 2018 Tom (BaseSetTom) joined the team. In 2020, James (ZandGEmporium) joined the team to manage GradedGem US, and is an expert in all things TCG!
GradedGem has submitted over 100,000 cards to PSA over the past 4 years, with over £1,000,000 worth of collectables being sent through us.
We are collectors ourselves, and try to help collectors in the ways we can, and try to make the grading process as simple as possible.
Orders start with submitting cards to GradedGem. Based on the service you are ordering, there will be a different submission slip which can be found here.
Place this form in with your submission or email to email@example.com.
When emailing, please enclose your first and last name in with your submission.
For Pokemon and Yu-Gi-Oh! cards, it is not necessary to fill in the individual card information, however for cards outside of this remit, we do ask for additional information so we can input your cards quickly and accurately.
Once we’ve confirmed arrival of your submission an order needs to be created on the site within 10 working days of the deadline.
Please do not place tape over semi-rigids/toploaders, but rather use bubble wrap around them.
Submissions for all services must include a submission form.
The submission form must have the correct service circled, so we can organise your submission correctly, as well as the total amount of items you have sent.
If you have an Instagram you would like to be shouted on on the videos your cards will be in, please put this next to your name.
The address to send to is:
PO BOX 28171
PLEASE ONLY SEND VIA USPS. FedEx and UPS will not delivery to a PO Box.
Pokemon and Yu-Gi-Oh! cards do not need to be listed with information, however we do ask that other cards have as much information as possible on the submission form.
To start submitting from Canada is the same procedure as submitting from the USA.
The two differences are you must keep your proof of shipping to James, this way your cards can be returned to you and the courier may ask for original proof of shipping.
Secondly postage rates are higher if sending 1-19 cards pricing is $25, 20+ cards is $50 for return.
GradedGem US will not be responsible for any import/ custom charges incurred on returned cards to Canadian submitters under any circumstances.
We send the standard PSA Grading services once per month, with the deadline being at the end of the month.
Our express services are sent off once per month, with the deadline being near the middle of the month.
Depending of the volume of submissions for each service level, we aim to get all submissions to PSA within 2 weeks.
To help GradedGem be able to offer the best service possible, submission forms are needed for all submissions (however card details are not necessary for ordinary Pokemon and Yu-Gi-Oh! Cards)
The expected turnarounds for each service are on each service page.
However, external factors can affect this, such as PSA Closures.
Demand is currently extremely high for PSA services, therefore delays are to be expected.
Items sent to PSA, and being returned from PSA, are insured for a max value per parcel of up to £75,000 (~$90,000). GradedGem, to their best efforts, will ensure parcels are always under this maximum declared value.
This provides cover for theft, loss or damage of the items including full or partial stolen goods, items going missing and damages such as accidental damage, impact, fire, water damage etc. All items are sent by, and received via, FedEx Express.
Items are insured for ungraded value on their way to PSA, and for their graded value upon return from PSA (up to the max value per parcel) and up to a maximum of £1000(~$1200) per card.
Upon any potential claim, market price is used via eBay sold listings, if no sold listings, then it would be required for the submitter to have a receipt of their purchase to prove value.
We have our own database and storage systems that separates each submitter, with multiple checks at each stage of the process.
Pre-grading is not a service we currently offer to GradedGem US submitters.
Please make sure when submitting to review your cards, and check out our YouTube for tips and advice.
You can also use the following resources to help you:
Please see PSA Grading standards here – PSA Card
We can also recommend this article at – PSACollector
GradedGem can grade any card that is in the PSA registry, excluding Sports Cards at this time for US Service. (if you can find a PSA graded example, we can grade it).
Items not found on the PSA registry, please contact us to see if we think we can get it graded.
You will be contacted via your preferred contact method upon submission received by us, submission sent out, and when your cards are returning to us so we can confirm your address.
Every month there will be an update video in regards to everything GradedGem, you can find our channel here.
An overall month-by-month update on submissions is available here which is updated every Friday evening.
3 month split, 2 month split, 1 month split (4, 3 or 2 payments including a deposit)
Payments can be made in My Account -> My Payments
Your next payment will be enabled as soon as you make your last payment.
For example if you have a 3 month split, after your deposit, payment 2 will be active. After that is made, payment 3 will be active, etc
Payment Plans are offered at no additional cost, however these are offered at our full discretion on a customer by customer basis, and can be refused.
All cards will be featured in PSA Returns videos.
PSA can charge additionally for cards that have a considerably higher value after grading.
Please see PSA Card
The submitter will be responsible for any value charges their cards attain, GradedGem will pay these charges immediately as to get PSA return’s as quickly as possible, however the submitter will have to pay these charges before graded cards are returned to submitter.
Approximate value charges breakdown:
Value once graded ~$250-£500 – Additional charge of ~$8.5
Value once graded ~$501-1500 – Additional charge of ~$60
Value once graded ~$1501-4000 – Additional charge of ~$175
PSA Pricing specialists may decide to levy charges dependant on values of cards they use https://www.psacard.com/auctionprices/
GradedGem can provide proof of any value charge. GradedGem only raise charges if PSA raise them on an order and charges are raised at the end of the process.
We will never ask for value charges to be paid until after the grading process.
The Brexit withdrawal agreement negotiated between the UK & EU looks increasingly likely to happen. For now, all trade between the EU & UK will work exactly as previously years until 31st December 2020.
This mean’s it will have no impact on our service until later in the year when an outlook of the future relationship between the EU & UK should become clear.
So no need to hesitate, Submit your cards!
The price for any bracket is per card or per special item.
For example, one card submitted in Preferred would be in the 1-9 cards bracket of £10.49 per card, therefore costing £10.49 total.
3 cards submitted would be in the same bracket, so would cost 3 * £10.49 = £31.47 total.
GradedGem does not officially support multi-person submissions from submitters.
If you wish to submit cards from multiple submitters within a singular submission we would suggest sending with no duplications.
GradedGem will not separate out your package into individuals.
GradedGem’s responsibility is to return your cards back to you correctly.
All of the cards will be under your submission, and are inputted into PSA in a format to get the best grades possible.
When sending 300+ cards you may also request cards are inputted in a specific order, and card order must be clearly sorted and labelled within the submission package.
Cards are sorted and input to give the best chance of favourable grading returns.
At this time, GradedGem USA is not accepting Sports card submissions.
Phone support is currently handled by GradedGem UK, which results in the “opening times” for phone calls to be limited to these hours.